Return & Exchange
a. The domain http://www.poshpride.com including any web-pages thereof is the web-site (“Website”) of PoshPride (hereinafter “PoshPride”, “we”, “us” or “our”) having its
Registered Office at :-
B-174, East of Kailash
b. This policy sets out the terms and conditions, on fulfilment of which PoshPride may permit you to either (i) return the products and/or (ii) exchange them for other products.
c. This policy applies to all the products sold by PoshPride through the Website
d. You are requested to read our Terms and Conditions and other policies available on the Website in addition to this policy as the same are binding upon you.
CONDITIONS FOR RETURN OR EXCHANGE:
a. You must be located in India as this facility is not available to customers located outside India.
b. The products must be returned to PoshPride within 2 days from the date it is delivered to you.
d. The product must be returned in its original condition along with the invoice, all labels, tags, authenticity cards, dust bags, designer boxes, hangers; if any and other packaging intact sold as a part of the product.
e. Any garment sought to be returned or exchanged, should be unworn or unwashed. Garments that are found to be worn or damaged or soiled will not be accepted for return or exchange.
g. Products returned under this policy will be subject to quality testing/inspection.
h. PoshPride may accept return of sold product for account credit only which can be used to purchase any other merchandise. We do not provide refund against any sold product. Customer must note that store credit will remain valid for a period of six months only. No credit will be given against the lapsed credit in any circumstances.
i. Customer store credit shall not exceed the value of the product returned and/or exchanged but may be subject to deductions of any benefits for example any discounts availed, shipping or delivery charges waiver, etc., if any.
j. Customized goods or product made to order cannot be returned or exchanged under any circumstances.
k. Notwithstanding anything contained in this policy, PoshPride reserves a right to reject any request for return and/or exchange of any products without giving any reasons for the same. In such cases, products will be sent back to the customer at the original shipping address.
Returns or Exchange Procedure:
a. You can initiate the returns/exchange procedure by filling the ‘Returns/Exchange Request Form’.
b. Upon receiving a ‘Returns/Exchange Request Form’, PoshPride will generate a ticket number which will be shared with you. This ticket number must be used in all communication(s).
c. You must return the product back to PoshPride by sending it to the address provided by us. You will be solely responsible to ensure that the product is delivered in good condition and PoshPride will not be held liable for any damage caused to the product during transit.
d. PoshPride will send you a confirmatory e-mail upon receiving the products. Upon undertaking quality test and inspecting the product, PoshPride will inform you about its decision with respect to acceptance or rejection of the products within 2 (two) working days of receiving the product.
e. If PoshPride accepts the return/exchange request, value of the product returned/exchanged will be will be credited into your account in 3 (three) working days of receiving the product. However, if PoshPride rejects the return/exchange we will ship the product back to you.
f. If you have any questions, issues, or concerns about your return, or are having trouble with the online returns process, you can email us at email@example.com or call us at +91-11-49059675 from Monday to Friday between 11.00 am to 6:00 pm (IST) except declared holidays .
g. PoshPride takes utmost care to deliver the products as per your order. If incorrect product is delivered, you must notify us by sending an email within 24 hours of receiving the product.
h. In case of a conflict in any terms of Returns and Exchange Policy, the decision of PoshPride shall be final and concluding, and you irrevocably withdraw your right to make any claim or demur on this ground.